eClerx Services Ltd

eClerx Recognized as a Major Contender in Everest Group’s Marketing Services PEAK Matrix® 2025

June 18, 2025 – eClerx Services Ltd (ECLERX.NS), a global leader in productized services, has been named a Major Contender in the Everest Group Marketing Services PEAK Matrix® Assessment 2025.

Everest Group’s PEAK Matrix® is a trusted industry benchmark that evaluates leading marketing service providers on their capabilities, market impact, and strategic vision. The assessment analyzes key areas such as talent availability, operational excellence, and cost-effectiveness, providing enterprises with valuable insights for selecting partners in the marketing services space.

“As marketers increasingly prioritize personalized and data-driven customer experiences, AI has become essential to streamline and scale operations with greater speed and precision. Agentic AI further enables autonomous, context-aware decisions across campaigns and content. As a result, enterprises increasingly seek AI-first partners, with end-to-end marketing services capabilities, positioning providers with embedded intelligence to drive the next wave of marketing efficiency and customer impact,” said Nisha Krishan, Vice President, Everest Group.

She added: “eClerx is recognized as a Major Contender in Everest Group’s Marketing Services PEAK Matrix® Assessment 2025, underpinned by its proprietary solutions, strategic partnerships, and emphasis on operational excellence. It offers strong AI-driven capabilities to support campaign planning, real-time insights, and content compliance, contributing to efficient marketing operations and improved customer journey management. Buyers recognize eClerx for its transparency, flexibility, and proactive relationship management across complex marketing transformation programs.”

The report highlighted several of eClerx’s strengths:

Comprehensive marketing expertise: Delivering services across strategy, consulting, operations, analytics, and technology.

Proprietary platforms for performance: Solutions like Market360, FLUiiD4®, Roboworx, and Merchandiser+ enhance content production, unlock competitor insights, and streamline workflows throughout the marketing lifecycle.

AI-powered innovation: The award-winning GenAI360 suite accelerates campaign planning, creative output, and performance optimization.

Robust ecosystem partnerships: Seamless integration with leading platforms including Adobe, Braze, Salesforce, and CleverTap future-proofs client environments.

“This recognition truly reinforces our commitment at eClerx to push the boundaries of what marketing services can achieve,” said Manish Sharma, Chief Revenue Officer, eClerx. “We believe the future of marketing lies at the intersection of data, technology, and creativity. By harnessing these elements, we enable clients across industries not only to reach their audiences but also to engage them in meaningful ways that deliver measurable results. This accolade motivates us to continue innovating and delivering transformative solutions globally.”

About eClerx
Founded in 2000, eClerx provides business process management, automation, and analytics services to Fortune 2000 enterprises across industries including financial services, communications, retail, fashion, media & entertainment, and technology. With more than 19,000 employees across offices in North America, Europe, Asia, and Australia, eClerx is listed on the Bombay and National Stock Exchanges of India.

About Everest Group
Everest Group is a global research and advisory firm that helps business leaders make informed decisions. Its PEAK Matrix® assessments provide comprehensive evaluations of service providers, products, and solutions to guide enterprises in critical partner selection processes. Learn more at www.everestgrp.com.

Source: https://eclerx.com/insights/eclerx-named-a-major-contender-in-everest-groups-marketing-services-peak-matrix-2025/