Tata Consultancy Services

Vodafone Idea and TCS Expand Strategic Partnership with AI-Driven Customer Experience Platform

September 18, 2025 - Tata Consultancy Services (TCS), a global leader in IT services and consulting, has announced a five-year collaboration with Vodafone Idea to revamp the telecom operator's business support system (BSS) through a next-generation, AI-powered platform. This initiative aims to enhance Vodafone Idea's customer engagement by integrating automation, personalization, and faster service rollout.

At the core of this transformation are TCS’ flagship solutions—TCS HOBS™ and TCS TwinX™. TCS HOBS will act as the digital backbone, streamlining BSS operations for increased agility, stability, and seamless integration across all customer interfaces. Meanwhile, TCS TwinX will utilize artificial intelligence and machine learning to deliver data-driven insights and scenario simulations, enabling Vodafone Idea to provide more responsive and customized customer experiences.

"With this partnership Vi is embarking on a transformative journey to redefine customer experience. By modernizing our BSS platforms embedded with AI-driven innovation, we are setting a new standard to deliver, faster, smarter and more personalized digital experiences. This collaboration marks a significant milestone in our ongoing commitment to innovation, operational efficiency and delivering an unmatched experience to our customers," said Jagbir Singh, Chief Technology Officer, Vodafone Idea Limited.

TCS brings over 25 years of experience in the Communications, Media, and Information Services (CMI) domain, serving clients in 45 countries. Operating out of more than 105 global delivery centers, TCS supports over one billion telecom users worldwide, offering comprehensive services that span modernization, OSS, networks, IT, and operational support.

Ujjwal Mathur, President & Country Head - India Business, TCS, commented, "The transformation program for Vodafone Idea is built on 15 years of relationship with TCS. A testament to our customer centricity across industries. By leveraging our advanced AI capabilities and flagship products, TCS HOBSTM and TCS TWINXTM, we are committed to transform customer engagement and operational efficiency for Vodafone Idea. This initiative marks a pivotal step in driving AI-led transformation of Vi’s core Business Support System. This collaboration underscores our dedication to delivering innovative solutions that drive growth and excellence in the telecom sector."

The partnership aligns with TCS’ broader vision of propelling India’s digital journey through indigenous innovations designed for both domestic and global markets. Emphasizing sustainability, data security, and digital sovereignty, TCS continues to foster solutions that empower governments, enterprises, and consumers to thrive in an AI-first ecosystem.

Source: https://www.tcs.com/who-we-are/newsroom/press-release/vodafone-idea-tcs-collaboration-ai-powered-customer-experience-platform

TCS and Microsoft Expand Collaboration to Deliver AI-Led Business Transformation Solutions

June 20, 2025 - Tata Consultancy Services (TCS) has announced an expanded multi-year collaboration with Microsoft to develop AI-powered and cloud-based solutions aimed at accelerating business transformation across industries. This partnership will help enterprises modernize legacy systems, migrate critical workloads to the cloud, and leverage AI to unlock growth opportunities in sectors such as financial services, retail, manufacturing, automotive, and healthcare.

As part of this initiative, TCS will integrate Microsoft technologies—including Azure AI Foundry, Microsoft Copilot Studio, Fabric, and Power Platform—into its suite of platforms like TCS Cloud Exponence™, ignio™ for AIOps, and Optumera™ for retail. These AI-infused solutions will enable smarter decision-making, streamlined operations, enhanced cybersecurity, and innovation at scale.

“This collaboration underscores the critical role of AI and cloud technologies in driving future business outcomes,” said Krishna Mohan, VP and Global Head of Cloud Unit, TCS. Microsoft’s Stephen Boyle added, “Together we bring deep industry expertise and advanced technologies to help enterprises become AI-first and resilient.”

With over 25 years of partnership, TCS and Microsoft continue to deliver value through 34+ IP solutions and certifications, positioning them as trusted partners for enterprises embarking on AI and cloud transformations globally.

Source: https://www.tcs.com/who-we-are/newsroom/news-alert/tcs-build-new-ai-led-solutions-business-transformation-collaboration-microsoft